We look forward to hearing from you
Frequently asked Questions
This depends on what you have ordered:
- Rose pre-orders will make their way to you as soon as we have all the varieties you ordered. Different varieties are harvested at different times and harvest can be affected by weather conditions so we cannot give an exact date. As a general rule though, your roses should be ready between July and August. You can check the status of individual rose varieties through the order page of your account and you’ll get emails from us when the overall status of your order changes.
- Other pre-orders are similar to rose pre-orders. You can check the status of individual varieties through the order page of your account and you’ll get emails from us when the overall status of your order changes.
- In-stock products are sent Mondays, Tuesdays, and Wednesdays to minimise their time in transit. In most cases your order will be shipped on the next sending day.
If it’s available to purchase through the website the stock should be up to date. If it’s listed as currently unavailable (instead of sold out) it may simply not be available through the website and you’ll need to contact us to confirm.
You can check the status of your order through the order page of your account. You’ll also receive emails from us when the overall status of your order changes.
Shoot us a message with your order number and the address and we’ll change it for you. If there’s any change to shipping cost we’ll let you know.
In most cases yes, but if you have ordered a mixture of roses and other plants, the roses will be sent in one parcel and the rest will be sent in another.
Yes! We’re progressively working towards making everything available through the website so that you can see all that we offer, but we’re not there yet and we have much more available.
Unfortunately no, we only ship within Australia at this time.