Terms & Conditions
Ordering & Shipping Information
We offer an extensive range of roses and other plants, and you can order most online, some plants are only available at the nursery.
Most of our plants can be ordered online. We offer payment through PayPal, which accepts all major credit cards.
Over the phone
You can place your orders during business hours on (03) 53483351. Please have your order ready and your credit/debit card details on hand. Your account will be debited at time of placing your order.
Manual order form
SPRING PARK NURSERY
PO BOX 206
DAYLESFORD, VICTORIA 3460
Payment must be made when manual orders are placed. Please do not send cash through the mail. Payment can be made via:
Cheque or Money Order
Cheques or money orders can be made payable to SPRING PARK NURSERY.
Credit or Debit Card
Visa or Mastercard may be authorised by completing the order form and giving your details.
Please ensure you provide your expiry date.
We confirm all orders by email where possible. If you have not provided us with an email address (this may apply to phone and mail orders), you can assume your order is confirmed unless we contact you. If you do not receive an order confirmation after placing your order online, please contact us.
If we cannot supply an item once it has been ordered, we will contact you to discuss options.
We accept additions before your order has been prepared for shipping or collection. We will combine shipping where possible.
We accept cancellations before your order has been prepared for shipping or collection. We reserve the right to refuse cancellations or apply a cancellation fee.
If a product is listed at the wrong price due to typographical error, we reserve the right to refuse or cancel any orders placed for that product. If payment has already been made and your order is cancelled, we will issue a refund as soon as possible.
Size and Quality
Our range of plants is very diverse and the size of each plant can vary considerably when it is ready for sale. We pride ourselves on the quality of our products, and you can rest assured that you will receive the best quality plants available at the time we prepare your order.
Please note that some plants may be trimmed before shipping to reduce stress during their journey.
Bare Rooted Roses
Bare rooted roses are available from June to August.
Bare rooted roses can be ordered in the following ways:
Over the phone
Please note: We do not send to Western Australia or the Northern Territory
2 - 10
11 - 20
VIC, SA, ACT, NSW
(includes Quarantine Inspection)
You will receive an email when we begin packaging your order - no alterations can be made to the order beyond this point.
Rose plants are wrapped in damp paper, with the roots sealed to maintain moisture. They are then packaged in cardboard cartons and are sent via Australia Post. Roses transport extremely well. When your roses arrive, unpack and place in a bucket of water for a few hours to rehydrate the roots to reduce the stress on the plant before planting. Do not allow plants to dry out. Give a thorough watering when you have planted them.
Despatch and Tracking
Bare rooted rose orders will be despatched via Australia Post from July to end of August. You will receive an email notification with your parcel tracking details when we despatch your order. Please make sure you’ve provided us with your email address if you’d like this notification.
Potted Roses are available from the nursery all year round. These are not available online or by mail order at this time.
Many of our other plants can also be ordered online and are despatched within 30 days of us receiving your order. All of these plants are grown in 10cm pots unless stated otherwise. Some are also available bare rooted. All our plants are grown with lots of loving care and are packaged in the same manner. We take every step to ensure the quality and health of all plants. Plants are posted via Australia Post in cardboard cartons. When your plants arrive, water well and place in a light airy position.
Collecting Your Order From Our Nursery
Your order can be collected from our nursery in Eganstown, 7 days a week from 9am to 5.30pm. Just let us know when placing your order and we'll contact you as soon as it's ready.
Bare rooted roses are available for collection during June, July and August. Supply times will vary depending on what you order.
All orders are shipped via Australia Post.
Spring Park Nursery are accredited to ship to most states and territories of Australia (VIC, NSW, TAS, SA, ACT and QLD) and meet the relevant interstate quarantine restrictions and procedures for the movement of plant material. A quarantine inspection surcharge applies for consignments bound for Tasmania. This charge is combined with any shipping charges.
Our gift vouchers are valid for 5 years from date of purchase and can be used for any of our products or services, regardless of purchase method.
Refund & Replacement Policy
Every effort has been made to ensure that all plants supplied by Spring Park Nursery are of suitable quality and of the description and variety specified at the time of sale. We pack our plants with care and they should arrive safely. Please contact us as soon as possible after delivery if you have any concerns about your plants.
Plants are a perishable, living, product and can be effected by factors beyond our control once they leave our care. Therefore, we cannot automatically accept responsibility for how the plants perform. If your plant has received our recommended care and doesn’t perform to your satisfaction, please contact us as soon as possible so that we can work with you to resolve the issue.
If you believe the plant provided was defective
You need to notify us in writing or by email of any alleged defect within the timeframes below:
For bare rooted roses – 90 days after delivery to you or collection from us.
For all other plants – 48 hours after delivery to you or collection from us.
So that we can consider your claim, you also need to provide us with photographs of the plant and answer any questions we may have. We reserve the right to request further information from you to consider your claim.
Once we have considered your claim, we will advise you in writing or by email whether or not we agree that the plant was defective when it was provided to you.
If we agree that the plant was defective at that time, we will provide a free replacement plant of the same variety as soon as possible. If the same variety is no longer available, a replacement will be sent once it becomes available in the following availability season. If the same variety does not become available at that time, we will provide a replacement as chosen by us (after consulting with you). At our discretion, we may alternatively refund or issue credit for the purchase price.
Our refund and replacement policy does not apply:
where we believe that any defect was caused by your conduct.
where you do not comply with these terms and conditions in a timely manner.
If you believe the plant provided is an incorrect variety
You need to notify us in writing or via email within 90 days of delivery to you or collection from us.
You need to provide us with photographs of the plant (including close-ups of the foliage and any flowers).
Once we have considered your claim, we will advise you in writing or by email whether or not we agree that the plant provided was an incorrect variety.
If we agree that the plant was an incorrect variety, we will provide a free replacement plant of the same variety as soon as possible. If the same variety is no longer available, a replacement will be sent once it becomes available in the following availability season. If the same variety does not become available at that time, we will provide a replacement as chosen by us (after consulting with you). At our discretion, we may alternatively refund or issue a credit for the purchase price.
A note on images and descriptions
While we make every effort to accurately describe our products and reproduce the correct colour in images, these images and descriptions are to be used as a guide only. Blooming and growth can be affected by environmental factors, causing variation from that depicted in our images or descriptions. Additionally, colour reproduction can vary depending on the screen used to view images, and printing quality can similarly vary. Blooming or growth which is different to our images or descriptions does not automatically indicate that the plant is defective, is not of acceptable quality, or that it does not correspond with a description, image, or example specimen.
Spring Park Nursery is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of Your Personal Information
Much of our site can be viewed without providing any personal information. That said, to access our online customer service and support features you do need to submit personally identifiable information. This may include but is not limited to an email address and password.
Sharing of Your Personal Information
We use other companies to provide some services on our behalf, including but not limited to handling transaction processing and shipping orders. Those companies are only permitted to obtain the personal information they need to deliver the service. Spring Park Nursery takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of Your Personal Information
We collect some non-personally identifiable information from site visitors, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. The information collected is only used internally, and solely for the purpose of measuring site traffic, trends and delivering personalised content to you while you are at this site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. We require you to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, the requested information.
(03) 5348 3351
Spring Park Nursery
P.O. Box 206
Daylesford VIC 3460