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Ordering & Shipping Information

We offer an extensive range of roses and other plants, and you can order most online, some plants are only available at the nursery.


Ordering


Online

Most of our plants can be ordered online. We offer payment through PayPal, which accepts all major credit cards.


Over the phone

You can place your orders during business hours on (03) 53483351. Please have your order ready and your credit/debit card details on hand. Your account will be debited at time of placing your order.


Manual order form

Fill in all details on the manual order form and email it to us or post to:


SPRING PARK NURSERY

PO BOX 206

DAYLESFORD, VICTORIA 3460


Payment must be made when manual orders are placed. Please do not send cash through the mail. Payment can be made via:


Cheque or Money Order

Cheques or money orders can be made payable to SPRING PARK NURSERY.

Credit or Debit Card

Visa or Mastercard may be authorised by completing the order form and giving your details.

Please ensure you provide your expiry date.


Confirmation

We confirm all orders by email where possible. If you have not provided us with an email address (this may apply to phone and mail orders), you can assume your order is confirmed unless we contact you. If you do not receive an order confirmation after placing your order online, please contact us.

If we cannot supply an item once it has been ordered, we will contact you to discuss options.


Additions

We accept additions before your order has been prepared for shipping or collection. We will combine shipping where possible.


Cancellations

We accept cancellations before your order has been prepared for shipping or collection. We reserve the right to refuse cancellations or apply a cancellation fee.


Typographical Errors

If a product is listed at the wrong price due to typographical error, we reserve the right to refuse or cancel any orders placed for that product. If payment has already been made and your order is cancelled, we will issue a refund as soon as possible.


Size and Quality

Our range of plants is very diverse and the size of each plant can vary considerably when it is ready for sale. We pride ourselves on the quality of our products, and you can rest assured that you will receive the best quality plants available at the time we prepare your order.

Please note that some plants may be trimmed before shipping to reduce stress during their journey.


Roses

Bare Rooted Roses

Bare rooted roses are available from June to August.


Ordering

Bare rooted roses can be ordered in the following ways:

          Online

          Over the phone

          Manual order form sent via mail or email


            Shipping Rates

            Please note: We do not send to Western Australia or the Northern Territory

            Quantity

            1

            2 - 10

            11 - 20

            20+

            VIC, SA, ACT, NSW

            $20

            $25

            $30

            $40

            QLD

            $30

            $35

            $40

            $50

            TAS

            (includes Quarantine Inspection)

            $35

            $40

            $45

            $55


            Packaging

            You will receive an email when we begin packaging your order - no alterations can be made to the order beyond this point.

            Rose plants are wrapped in damp paper, with the roots sealed to maintain moisture. They are then packaged in cardboard cartons and are sent via Australia Post. Roses transport extremely well. When your roses arrive, unpack and place in a bucket of water for a few hours to rehydrate the roots to reduce the stress on the plant before planting. Do not allow plants to dry out. Give a thorough watering when you have planted them.


            Despatch and Tracking

            Bare rooted rose orders will be despatched via Australia Post from July to end of August. You will receive an email notification with your parcel tracking details when we despatch your order. Please make sure you’ve provided us with your email address if you’d like this notification.


            Potted Roses

            Potted Roses are available from the nursery all year round. These are not available online or by mail order at this time.


            Other Plants

            Many of our other plants can also be ordered online and are despatched within 30 days of us receiving your order. All of these plants are grown in 10cm pots unless stated otherwise. Some are also available bare rooted. All our plants are grown with lots of loving care and are packaged in the same manner. We take every step to ensure the quality and health of all plants. Plants are posted via Australia Post in cardboard cartons. When your plants arrive, water well and place in a light airy position.


            Collecting Your Order From Our Nursery

            Your order can be collected from our nursery in Eganstown, 7 days a week from 9am to 5.30pm. Just let us know when placing your order and we'll contact you as soon as it's ready.

            Bare rooted roses are available for collection during June, July and August. Supply times will vary depending on what you order.

            Click & Collect

            Once notified that your order is ready, come see us at the nursery and let one of our staff know you're collecting.

            Drive & Collect

            This is our contactless collection option. Once notified that your order is ready, just pull up in the carpark, call us to let us know you're collecting, and we'll load your order directly into your boot.


            Delivery

            All orders are shipped via Australia Post.


            Interstate Shipments

            Spring Park Nursery are accredited to ship to most states and territories of Australia (VIC, NSW, TAS, SA, ACT and QLD) and meet the relevant interstate quarantine restrictions and procedures for the movement of plant material. A quarantine inspection surcharge applies for consignments bound for Tasmania. This charge is combined with any shipping charges.


            Gift Vouchers

            Our gift vouchers are valid for 5 years from date of purchase and can be used for any of our products or services, regardless of purchase method.