Menu
Your Cart

Refund & Replacement Policy

Every effort has been made to ensure that all plants supplied by Spring Park Nursery are of suitable quality and of the description and variety specified at the time of sale. We pack our plants with care and they should arrive safely. Please contact us as soon as possible after delivery if you have any concerns about your plants.


Plants are a perishable, living, product and can be effected by factors beyond our control once they leave our care. Therefore, we cannot automatically accept responsibility for how the plants perform. If your plant has received our recommended care and doesn’t perform to your satisfaction, please contact us as soon as possible so that we can work with you to resolve the issue.


If you believe the plant provided was defective

    You need to notify us in writing or by email of any alleged defect within the timeframes below:

      For bare rooted roses – 90 days after delivery to you or collection from us.

      For all other plants – 48 hours after delivery to you or collection from us.


        So that we can consider your claim, you also need to provide us with photographs of the plant and answer any questions we may have. We reserve the right to request further information from you to consider your claim.


        Once we have considered your claim, we will advise you in writing or by email whether or not we agree that the plant was defective when it was provided to you.


        If we agree that the plant was defective at that time, we will provide a free replacement plant of the same variety as soon as possible. If the same variety is no longer available, a replacement will be sent once it becomes available in the following availability season. If the same variety does not become available at that time, we will provide a replacement as chosen by us (after consulting with you). At our discretion, we may alternatively refund or issue credit for the purchase price.


        Our refund and replacement policy does not apply:

          where we believe that any defect was caused by your conduct.

          where you do not comply with these terms and conditions in a timely manner.


            If you believe the plant provided is an incorrect variety

              You need to notify us in writing or via email within 90 days of delivery to you or collection from us.


              You need to provide us with photographs of the plant (including close-ups of the foliage and any flowers).


              Once we have considered your claim, we will advise you in writing or by email whether or not we agree that the plant provided was an incorrect variety.


              If we agree that the plant was an incorrect variety, we will provide a free replacement plant of the same variety as soon as possible. If the same variety is no longer available, a replacement will be sent once it becomes available in the following availability season. If the same variety does not become available at that time, we will provide a replacement as chosen by us (after consulting with you). At our discretion, we may alternatively refund or issue a credit for the purchase price.


              A note on images and descriptions

              While we make every effort to accurately describe our products and reproduce the correct colour in images, these images and descriptions are to be used as a guide only. Blooming and growth can be affected by environmental factors, causing variation from that depicted in our images or descriptions. Additionally, colour reproduction can vary depending on the screen used to view images, and printing quality can similarly vary. Blooming or growth which is different to our images or descriptions does not automatically indicate that the plant is defective, is not of acceptable quality, or that it does not correspond with a description, image, or example specimen.